Omnichannel Communication: Guide and Support Your Customers Digital Experience

In today’s business environment, your customers interact across multiple digital channels with mortgage lending or financial services organizations. They expect a consistent, personalized, experience across all these channels. They may start their interaction on a mobile app, move to their desktop, and end on a tablet, but the quality of the experience must remain the same. It is important to establish all touchpoints effectively and engage with your customers throughout the process.

Relcu is a customer engagement platform providing unified communication and interaction across all digital channels for a consistent user experience.

SINGLE PLATFORM

Consistent User Experience

Maintain a strong, high-quality presence on all relevant digital channels and deliver a consistent user experience through a single platform, while allowing your customers the flexibility to move forward using the channel/(s) most convenient to them. For eg: a holistic contact management strategy that includes Email, SMS, WhatsApp, Messenger, Chatbots, and more.

WHAT’S IN IT FOR YOU?

Comprehensive, Responsive Messaging

Empower your customers with real-time information that influences their borrowing decisions. For eg: Quick and efficient information and responses regarding pricing, proposal, application, underwriting, signing, funding and ancillary financial product offerings.

WHAT’S IN IT FOR YOU?

Programmable Interactions

Automate digital channel communication at every step of the product lifecycle for customer engagement and transparency For eg: custom borrower contact strategy for loan officers, chat bots to provide borrowers timely status updates on loan processing, needed documents, due dates and more.

RELCU’S POWER-PACKED

Create Effective Digital Experiences to Build Meaningful Customer Relationships

At Relcu, our goal is to provide outstanding customer engagement solutions that empower you and your teams to deliver personalized user engagement experiences and build customers for life.

The benefits of Relcu’s omnichannel communication capabilities go beyond building customer engagement, transparency, and satisfaction.

Our easy-to-use tools and automated omnichannel capabilities will help you:

Your
strategies

Pivot your strategies in alignment with the customers’ needs and preferences

Build
trust

Build trust, transparency, and authenticity by ensuring personalized, high-quality, communication throughout the user journeys

Contact
strategy

Create a robust marketing contact strategy

Simplify
communication

Streamline and simplify communication that helps your teams and partner ecosystems to take ownership of the end-to-end processes

Customer
lifetime

Improve customer lifetime value for your Mortgage or Financial Services business

Customer
segments

Explore opportunities to reach new customer segments

Talk to Us Today

Learn how our flexible, customizable platform can help you drive growth and innovation for your organization by deepening customer relationships.

Call +1 833 611 1189 or contact us online.

We can be reached by telephone on workdays from 9:30 to 18:00 and on weekends from 10:00 to 15:00.